SaaS
AI Support Assistant
Customer support copilot with human handoff and knowledge grounding.
Overview
Python services plus a React console: retrieval over the client’s docs, guardrails for PII, and escalation to agents with full transcript context. We measured resolution time and deflection rate to tune prompts safely.
What we shipped
Doc-grounded answers
Human takeover
PII redaction
Conversation search
CSAT prompts
Usage analytics
At a glance
ClientQuantumX Support
ShippedFeb 2024
TypeSaaS
Stack
PythonOpenAI APIReactPostgreSQL
Live demo not public (NDA or internal). Happy to walk through on a call.
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